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Rowan TrollopeCustomer Service Audit
Rowan Trollope believes being number one is the outcome of differentiating yourself through excellent customer service. To accomplish this, your customer success experience must be set up with a guiding philosophy and supporting infrastructure that meets each customer exactly where they are, in the moments they need you most. Use this flight to evaluate your existing customer service strategy and execution, and determine what changes are needed to improve the customer experience.
InnovationLeadershipProductivityStrategy
Suggested Questions
- Do we have the infrastructure we need to deliver on the promise of our service? If not, what is missing, and how can we improve?
Insights you can expect from running this flight
- Audit of customer service experience, from infrastructure to philosophy to personalization, and suggested improvements for these areas
- Identification of customer touchpoints and ways to create a better experience
- What to invest in moving forward that will improve your customer service experience