Template Author
Rowan TrollopeDesign Thinking to Improve Customer Experiences
Design Thinking is a human-centered, iterative process that great innovators use to tackle problems. Rowan Trollope uses design thinking to build amazing customer success experiences as CEO of Five9: the leading cloud contact center platform for the digital enterprise age. This template will guide you through questions to better understand your user, challenge assumptions, and redefine problems to identify alternative strategies and solutions to your customer success challenges through design-thinking principles. Use this flight to extract and apply these human-centered techniques to solve your customer success problems in a creative and innovative way.
Decision-MakingInnovationStrategy
Suggested Questions
- How well do we keep the customer perspective front-and-center when building our product and how can we improve?
Insights you can expect from running this flight
- Opportunities to build a more customer-centric product and customer experience
- Identification of customer pain points and corresponding customer-success solutions
- Ways to better empower customer service teams to make decisions
- Improvements to customer journey